Our Return Policy and Cancellation allows you to cancel an order, should you think you do not require the item any longer. This must be done at the earliest possible time after the order was placed, and you must inform us quickly by email and by phone. You can return items ordered within 14 days of order for full refund, provided the item has not been damaged, taken out of its packaging, if individually packaged.
All purchases are covered by our “guarantee to supply you fresh and quality products or your money back”. If you think an item purchased is not in good condition, please send us an email to let us know immediately. The item must be returned within 3 days of receipt in its packaging and you will get a full refund.
If you order perishable materials like yam, plantain, okra or any other perishable food item, please note that except you inform us immediately on receipt that there is an issue with the item, we will not be able to accept such item(s) from you or issue refunds back to you. Please always check your orders once you receive them to verify that items ordered are in good condition.
If an item is returned because you do not need it or for any other reason except that it is sold to you in a bad state, we will not refund delivery charges to you, should we decide to make refunds to you.
Please also note that if an item is returned to us because of a wrong delivery address given during placement of the order, the delivery cost will not be borne by us. If the item ordered is perishable, we will not be able to refund the cost of the item too if it is no longer in a good resell-able state.
Should an order to an overseas destination be returned by customs because the customer did not pay the customs charges (if any), we would not be responsible for the delivery charges incurred and will only refund the value of any resell-able item returned (payment of customs charges and levys are the responsibility of the customer as mentioned above.
Whatever the situation, if you are not sure, please do not hesitate to contact us to discuss a matter.
We have provided this shipping and return policy here as part of our terms and condition of business. Your using this site constitutes an agreement to the terms set out here and in other sections of this website.