Return Policy

Return and Cancellation Policy

Our Return and Cancellation policy allows you to cancel an order should you think you do not require the item any longer. This must be done at the earliest possible time after the order was placed and you must inform us immediately by phone and email.

You can return items within 14 days order was placed for a full refund.

Refund would be processed if the item has not been damaged in anyway or taken out of any form of its packaging.

All purchases are covered by our “guarantee to supply you fresh and quality products or your money back”.

Always check all orders once received to ensure they are in good expected condition.

If you think the Order (item) received is not in good condition, send us an email informing us immediately and ensure returned within 3 days of receipt for your full refund.

For perishable like Yams, Plantains, Okra and others, African Shop would not be able to accept them back for a refund unless informed of the issue immediately the order is received.

If customer decides to return on their terms, delivery charges would not be refunded should African Shop discretionally decide to refund on the Order itself.

When wrong delivery address is provided by customer when placing the order, the cost of attempted delivery would not be refunded. If the Order is perishable, we will not be able to refund the cost of the order itself as it cannot not be resold any longer.

When Orders processed to overseas destination are returned by customs because the customer did not pay the charges when applicable, we would not be responsible for the delivery charges incurred and will only refund the value of any item returned. Payment of customs charges are the responsibility of the customer.

Under any circumstances of uncertainty, please do not hesitate to contact us and would be willing to help.

We have provided Shipping, Returns and Cancellation policy as part of our Term and Condition of business.

Using this site constitutes an agreement to the terms set out here and in other sections of this website.